H.B. No. 3510
  relating to work from remote locations by certain employees of
  certain entities licensed by the Office of Consumer Credit
         SECTION 1.  Subchapter F, Chapter 341, Finance Code, is
  amended by adding Section 341.503 to read as follows:
         Sec. 341.503.  WORK FROM REMOTE LOCATIONS. (a)
  Notwithstanding provisions of this subtitle that prohibit
  conducting business at an unlicensed location and except as
  provided by Subsection (b), a person licensed under this subtitle
  may allow an employee of the license holder to work from a remote
  location if the license holder:
               (1)  ensures that in-person consumer interactions will
  be conducted at a licensed location;
               (2)  maintains appropriate safeguards for license
  holder and consumer data, information, and records, including the
  use of secure virtual private networks where appropriate;
               (3)  employs appropriate risk-based monitoring and
  oversight processes for work performed from a remote location and
  maintains records of those processes;
               (4)  ensures that consumer information and records are
  not maintained at a remote location;
               (5)  ensures that license holder and consumer
  information and records, including written procedures and training
  for work from remote locations authorized under this section, are
  accessible and available to the commissioner or the commissioner's
  representative on request;
               (6)  provides appropriate employee training to:
                     (A)  keep all conversations about and with
  consumers conducted from a remote location confidential as if
  conducted from a licensed location; and
                     (B)  ensure that remote employees work in an
  environment conducive and appropriate to consumer privacy; and
               (7)  adopts, maintains, and follows written procedures
  to ensure that:
                     (A)  the license holder and the license holder's
  employees comply with this section and applicable law; and
                     (B)  the employees do not perform an activity that
  would be prohibited at a licensed location.
         (b)  This section applies to an employee of a person licensed
  under Chapter 348 or 353 only if the employee engages in making,
  servicing, holding, or collecting a retail installment transaction
  as defined by Section 348.001 or 353.001, as applicable.
         (c)  The finance commission may adopt rules to implement this
         SECTION 2.  This Act takes effect September 1, 2021.
  ______________________________ ______________________________
     President of the Senate Speaker of the House     
         I certify that H.B. No. 3510 was passed by the House on April
  30, 2021, by the following vote:  Yeas 118, Nays 23, 2 present, not
  Chief Clerk of the House   
         I certify that H.B. No. 3510 was passed by the Senate on May
  26, 2021, by the following vote:  Yeas 31, Nays 0.
  Secretary of the Senate    
  APPROVED:  _____________________